Refund & Cancellation Policy

1. Subscription Cancellation

You can cancel your monthly or annual subscription at any time. From the moment your cancellation takes effect, you are NOT charged automatically on the next billing cycle. You keep access to all Pro/Agency features until the end of your current period.

On annual subscriptions: If you cancel within the first 14 days, you receive a full refund (including unused credits). Cancelling after 14 days applies to the annual invoice — no pro-rated refund is issued for the remaining months.

2. Top-Up Credit Pack Refunds

For the 200/500/1,000/2,500 credit packs you purchase, you can get a full refund within 14 days, provided no credits have been used yet.

If the credits have been partially used, no refund is issued. This is to prevent abuse (e.g. buy 1,000 credits → consume 999 → request a refund).

3. Monthly Subscription

Plans run without a free trial — when you subscribe, the price of the plan you selected is charged immediately and all features (including AI Visibility) unlock instantly. You can cancel your subscription at any time; access continues until the end of the current billing period.

4. Changing Plans (Downgrade / Upgrade)

Upgrade: You can move to a higher plan at any time. The difference is prorated within the billing cycle. Your new plan's allowance activates immediately.

Downgrade: Takes effect at the end of the current billing period. Rolled-over accumulated credits are preserved up to the new plan's cap; anything above is removed.

5. How to Request a Refund

1. Email your refund request to support@seomatiq.com
2. Include the relevant transaction ID (Stripe Payment ID or Order ID)
3. Briefly explain the reason for the refund (not required, but it helps us improve the service)
4. We review the request, and if approved the refund is returned to your card account within 5-10 business days (Stripe processing time)

6. Non-Refundable Situations

• Subscription cancellations after 14 days (access continues until the end of the current period, but no refund)
• Partially used top-up credit packs
• Accounts that violate the terms of service (abuse, spam, automation-based abuse)
• The AI cost used in content generation — credits are not recoverable once consumed

7. PCI-DSS Compliance + Data Protection

All payments are processed through Stripe (PCI-DSS Level 1 compliant). Your card details NEVER reach Seomatiq servers — they are transmitted directly to Stripe over an encrypted iframe. Payment metadata (workspaceId, credit amount) is stored on our server, but never the card number, CVC, etc.

For additional details on GDPR and KVKK compliance: Privacy Policy.

8. Questions?

For any question about this policy, write to support@seomatiq.com. We usually reply within 24 hours.